Members · 15 min
Import members from a spreadsheet
Bring your member list over from a CSV export or a spreadsheet. Importing saves hours of typing. If your list is messy, send it to us and we import it for free.
- 1
Export from your old system
A CSV with name, phone, email and, ideally, package and end date.
- 2
Clean the columns
One person per row; phone numbers with country code; dates in one format.
- 3
Use the import template
Download the contacts import template and paste your columns in.
- 4
Import and review
Check ten members at random against the old system.
- 5
Add current packages
For each active member, add their current subscription with the original end date (or ask us to bulk-load it).
Tips
- Phone numbers are the best unique key for gyms in the UAE and Pakistan.
- Keep the original export file as your archive.
Set log · 4 reps
Questions about this guide
Can you import for me?
Yes, free. See the switching page.
Will duplicates be created?
Clean duplicates in the spreadsheet first; we check during assisted imports.
Can I import photos?
Add photos to profiles afterwards.
What about paper registers?
Send photos; for small gyms we type them.
Related: Build membership packages and class packs · Check members in and out
Stuck? Contact support or book a guided setup.
